Hey everyone! This is Mike Kendall joining from the great state of Texas! I am the Founder and Managing Director of The Customer Lab and CX Lead and Senior Impact Coach for Moves The Needle. I also co-host the SHIFT Podcast (https://www.movestheneedle.com/podcast).
I’m looking forward to sharing about transforming customer experiences through CX and learning about how others are adapting to rapidly shifting customer needs around the globe. Looking forward to connecting!