Hey everyone! This is Mike Kendall joining from the great state of Texas! I am the Founder and Managing Director of The Customer Lab and CX Lead and Senior Impact Coach for Moves The Needle. I also co-host the SHIFT Podcast (https://www.movestheneedle.com/podcast).
I’m looking forward to sharing about transforming customer experiences through CX and learning about how others are adapting to rapidly shifting customer needs around the globe. Looking forward to connecting!


(Go Raptors). I’m very excited to gather more high-level best practices on being more customer-centric.